Dog Collar Media and our print-on-demand partner, Tapstitch, is committed to providing high-quality products and reliable support. If you experience any issues with your order, please review the policy below and contact us for assistance.

Contact Us

For any return, refund, or order-related concerns, please contact us at dogcollarmedia@gmail.com To help us process your request efficiently, please include:

• Your order number
• Photos or videos of the issue (if applicable)
• A brief description of the problem

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Return & Refund Request Timeframe

Customers may request a return or refund within 180 days after the order has been delivered. However, for issues related to:

• Misprinted items
• Damaged products
• Defective items
• Lost packages

Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.

Return Process

Once your request has been reviewed and approved, Tapstitch's customer service team will provide the correct return address and return instructions. Please note:

• Returns sent without prior approval may not be accepted.
• Tapstitch does not accept unauthorized returns.

We aim to review and process requests within 7 business days.

Conditions for Returned Items

Unless the item is defective or incorrectly produced, returned items must meet the following conditions:

• Unused
• Unworn
• Unwashed
• In original condition

Tapstitch does not accept items that are:

• Worn
• Stained
• Damaged due to misuse
• Altered after delivery

Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.

Refunds

If your refund request is approved:

• Refunds will be issued to the original payment method used for the purchase
• Refunds will be processed in the original purchase currency

Please note that processing times may vary depending on your payment provider.